If you decide to refuse any shipments from idyourlove.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to idyourlove.com. This amount will be subtracted from your merchandise refund.
What is your return policy?
Returns are excepted on merchandise returned within 14 days of receipt and exchanges are accepted after 14 days within 30 days for items that HAVE NOT BEEN WORN, ALTERED OR WASHED and in its original condition. PLEASE NOTE: Shipping and handling charges are non-refundable.
Where do I send my return or exchange?
Address will be provided once you send us your initial email.
How do I make a return or exchange?
Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
When will my credit card be refunded?
Once your package has been received at idyourlove.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from idyourlove.com.
If you have any shipping and handling questions or comments email us at: firstname.lastname@example.org